Cannot Deinstall Eraser

Kyokushin

New Member
Installed Eraser V5.86a on Vista and had a problem so tried to reinstall it. It said i had to deinstall it first, but it tells me I am missing some VB folder or something like that when I try to uninstall it. I want to reinstall Eraser, but it won't let me. Need to completely deinstall before I can reinstall Eraser. Help please!
 

Kyokushin

New Member
PLEASE Help

No word yet on my plea for help on this issue. It would be nice if someone could post a list of files that Eraser installs. Also, if there are any registry entries that are installed that don't contain the words 'Heidi or Eraser', it would also help to know those entries so I can delete them and then reinstall Eraser. In other words, is there a way to find out what Eraser looks for on my PC (from a previous installation) when it tries to install ? Please help...
 

Kyokushin

New Member
PLEASE HELP ! ! !

Is there really no one other than the author who can help me with this problem ? Can a moderator PLEASE ask the author how I can get this off my system so I can reinstall ? THANKS ! ! ! !
 

Hank52

New Member
Here's a Thread on Page 2 that explains on how to Manually Uninstall it. I hope you're comfortable with Editing your Registry. He never did Post back to say if he successfully Uninstalled it.

I've never done this before, so I don't know if it works.

http://bbs.heidi.ie/viewtopic.php?t=2851

Ken:
 

Joel

Active Member
After Garrett insisted on using Windows installer, I'm afraid those instructions will no longer result in a clean uninstall.

Joel
 

Hank52

New Member
Could either you, or anyone else, Post Instructions, .. and keep it at the top of the Page, on how to completely Remove Eraser "Manually", so it's possible to Reinstal it if they choose, in case they Screw-Up?

Ken:
 

Joel

Active Member
No, because I don't know how! I advocated the use of Inno but Garrett wanted to use Windows installer (which is unnecessarily complex, IMHO)

Joel
 

Kyokushin

New Member
Thanks for Trying, Hank !

Many thanks for trying, Hank. I had already gone into my registry and removed everything with 'eraser' or 'Heidi' in it. So, as Joel stated, that didn't work. I guess I was hoping the author had an EXE deinstaller, or at least instruction on how to remove the latest version in case of situations such as this. Does the author ever read this forum and get involved, or should I just get used to the fact that I will never see Eraser again on my PC - short of a complete system reinstall ?
 

Joel

Active Member
I am one of the authors of Eraser! Unfortunately releases are not done by me so I cannot help you on this one.

If you already deleted all the keys then I believe you'll have to search the Microsoft knowledge base for how to remove a broken installer package.

Joel
 

Kyokushin

New Member
Possibly another solution...

Ok folks, let me ask... Would someone be willing to ZIP their 'eraser' folder and e-mail it to me? I think if I could get the installation folder back, I could remove this beast. When I try to de-install, it says it cannot find the VB folder under Eraser. If someone would please ZIP (or RAR) their Eraser folder, including subfolders and mail it to me, I would be eternally grateful. Please mail to shodan816 @ hotmail.com THANKS ! ! ! ! !
 
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