How to Check If Your Mobile Phone is Refurbished or Not

Iris Cheng

Last edited:
Step 1: Tap your Phone app and open up the dialer.
Step 2: Using the touchscreen keypad, Dial ##786# (aka ##RTN#).
No need to press dial, the phone should automatically open up to the RTN screen. From here Tap View
: If this code does not work, try ##786## instead. Stars and numbers must be entered in the correct order.
Step 3: Scroll down the RTN screen to Refurbished status. Here there are only two possible status entries:
  • Yes – Your phone is a refurbished model.
  • No – Congratulations, your phone is not a Refurbished model. Instead, it is factory new.