[v5] I forgot my Security Password!

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[v5] I forgot my Security Password!

Postby garrett01 » Mon Sep 10, 2007 10:33 pm

To remove a forgotton password delete the following registry entry.

HKEY_LOCAL_MACHINE\SOFTWARE\Heidi Computers Ltd\Eraser\PROTECT

Garrett
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Re: Removing forgotten password.

Postby Baggy » Sun Apr 27, 2008 8:02 pm

I'm using eraser 5.8 and using windows vista business. I am unable to find the HKEY_LOCAL_MACHINE\SOFTWARE\Heidi Computers Ltd\Eraser\PROTECT in my registry to delete it. What should I try next?

here's what I'm facing, when i boot up I'm prompted for a password which i don't have the answer for, when i attempt to start eraser I'm giving the same challenge window.
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Re: Removing forgotten password.

Postby Baggy » Tue May 06, 2008 7:01 am

Is there anywhere else i can get support on this issue? I have to find out how to reset this password. All my documents are in accessible and I can't use the software. please help!!!
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Re: Removing forgotten password.

Postby garrett01 » Tue May 06, 2008 8:20 pm

Are you certain you have admin access and are using the version of eraser from sourceforge?

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Re: Removing forgotten password.

Postby Joel » Fri May 09, 2008 1:10 pm

Baggy wrote:Is there anywhere else i can get support on this issue? I have to find out how to reset this password. All my documents are in accessible and I can't use the software. please help!!!

If your documents are inaccessible because of the dialog then obviously it is not an Eraser dialog. Eraser's password dialog should not prevent you from accessing your own files.

Joel
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