Ticket #326 (closed defect)

Opened 5 months ago

Last modified 5 months ago

6.0.6.1376 installer does not install (and crashes the OS) in Windows 7 64-bit Professional

Reported by: selflove Owned by:
Priority: blocker Milestone: Eraser 6.0.7
Component: Installer/Updater Version: 6.0.6.1376
Keywords: Cc:
Blocked By: Blocking:
Operating System: Windows 7 Processor Architecture: x64 (64-bit)

Description

1. I uninstalled my previous version of Eraser (It was the last stable version before 5.8.8; I think it was 5.8.7 and if that doesn't exist then it was 5.8 or 5.7).
2. rebooted computer
3. I tried to run the installer for 6.0.6.1376. It gets to the part where it tries to copy files but then it locks up and doesn't respond. I can't get into Task Manager or use other parts of Windows. I have to press the reset button or power off button on my computer in order to use the computer again.

Reproduced three out of three times.

I was able to install v5.8.8 without problems on Win 7 64-bit Pro. I was able to install 6.0.6.1376 on a different computer with Windows XP Pro 32-bit.

Change History

Changed 5 months ago by selflove

Here is my computer spec (last updated 2/19/10):
Intel Core 2 Quad 6600 (o/c to 3.00 GHz (9 x 333 MHz bus)) @ 1.275v and Thermalright Ultra-90 heatsink
Asus P5W-DH Deluxe mobo (BIOS v2901)
2x 2 GB Corsair RAM (TWIN2X4096-6400C5 G) @ 333 MHz (5-5-5-18) (Rated at 5-5-5-18 (CAS-TRCD-TRP-TRAS)) @ 1.9v
ATI Radeon 5870 (Catalyst 10.2)
Creative X-Fi Music (driver: 2.18.0013)
1x Intel X25-M 80 GB SATA
2x Seagate 1.5 TB SATA (one partition in RAID 0, rest in RAID 1 using Intel Matrix Storage Manager)
1x Seagate 1 TB SATA (F partition is default bytes/sector, G partition is 16 kbytes/sector)
2x Pioneer DVD-711
Corsair TX750W p/s
DoubleSight? DS-263N 26" monitor
Compaq 15" monitor
Windows 7 Pro 64-bit
Logitech G25 (Gaming Software v5.08 64-bit)

I was trying to install to the C drive which is the Intel X25-M 80 GB SATA.

Changed 5 months ago by selflove

  • architecture set to x64 (64-bit)

Changed 5 months ago by Joel

  • status changed from new to pending
  • milestone set to Eraser 6.0.7

I can't imagine what can be wrong with this -- I'm running Windows 7 x64 as well and the bootstrapper code works perfectly fine. Unless you're able to tell me where the code stops exactly I won't be able to make any more diagnoses with this, sorry.

In any case, it sounds more software than hardware. What software have you got running? Are you able to run the bootstrapper in Safe mode? The installer won't run, but if the bootstrapper does extract the file successfully at least you'll know it's a software issue.

Changed 5 months ago by trac-robot

  • status changed from pending to closed

This ticket was closed automatically by the system. It was previously set to a Pending status and hasn't been updated within 14 days.

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