Carver said:
Doreen 2202 I've offen said the same things and more, like telling Garrett where he can get help; he should help more; he should get more people to help with the work. But it is frustrating, it is like he has cloth ears or something and not much else in between. People don't post here because there questions wont be answered by Garrett just another user who though well intentioned and might know a answer but not the whole answer. I've gotten PM from people who don't come here any more asking for a update on progress. What does that say about the level of Support here. Garrett seems to think we can answer each others questions, but people come here because they don't know any answers.
You have just explained what happens in almost every software vendors forums. Questions are asked by members of the community to members of the community. This forms the basis of community knowledge sharing. In turn this helps software vendors improve thier products, often sparked by community knowledge sharing. You only have to become a member of any Microsoft, Oracle, Sun, or any other major software vendor you would like to mention, and you will see this approach. You pay a premium for these software vendors products, because you are paying for the level of
free support that is offered by the
volunteeering community, and not by the actual software vendor. If you require support from MS et al, you
purchase a support contract and they would be happy to answer your questions. You could always ask heidi if they offer a paid for 24/7 support contract.
Running a website such as this takes bandwidth, which costs, where do you think the money comes from for this? To maintain a product and keep it in an iterative cycle of development and improvement, where do you think the money comes from for that?
Just those two facts alone do you think it all comes out of the $15, that people have parted with to buy, what is still an excellent product?
To pay for an elevated level of support, and have a team of qualified support people waiting to answer questions 24/7?
Would you be happy for the price of the product be raised to $60 - $100, which is where it would probably have to be elevated to just to cover the costs of full time support team.
I know for a fact you wouldn't be on this forum whinging about the levels of support, because you wouldn't have bought the product in the first place.
At the end of the day, Eraser is a quality product sold at an excellent value for money price.
