[SOLVED] Eraser has stopped working.

seanmcg182

New Member
First of all, I have already looked at the old instances of this happening.
There is no Eraser folder in my AppData/Local/ folder, therefore no Task List.
I have also removed all registry values for Eraser.
Uninstalled, and reinstalled, and rebooted computer.

Still nothing. It was working fine for a week before it just stopped working.
When I try opening Eraser, it comes up with "Eraser has stopped working" ... i click "close the program"... and then the box comes up a second time. Attached is the text from both Problem details. It looks like its just the "additional information" lines that are different.

I'm on Windows 8.1 64-bit

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: Eraser.exe
Problem Signature 02: 6.0.10.2620
Problem Signature 03: 4fbad9e6
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.34209
Problem Signature 06: 53489fcf
Problem Signature 07: 378e
Problem Signature 08: c5
Problem Signature 09: MXYABJ2RSFG4UKNKGMSPJ2KFPMZXHCC5
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 9af3
Additional Information 2: 9af38aad221ba6b96a356de1ae72140c
Additional Information 3: f618
Additional Information 4: f618e56681fdaa21e5976ae7eff7a150


Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: Eraser.exe
Problem Signature 02: 6.0.10.2620
Problem Signature 03: 4fbad9e6
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.34209
Problem Signature 06: 53489fcf
Problem Signature 07: 378e
Problem Signature 08: c5
Problem Signature 09: MXYABJ2RSFG4UKNKGMSPJ2KFPMZXHCC5
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 63f1
Additional Information 2: 63f147b757e53228fc0a2e1af8dcba81
Additional Information 3: 1dd1
Additional Information 4: 1dd118770e3b17a20e4b05f3160f611e
 

F114

New Member
Re: Eraser has stopped working.

I have a similar problem. Been using Eraser successfully for two years. Now when I start my ASUS lappie, running Windows 7 64-bit Home Premium, there's an error message saying Eraser stopped working.
Uninstalled it, tried reinstalling, got an error message saying, "An internal error occurred."
Downloaded the new version, same result. So I can't even install it, let alone run it. Very strange...
If anyone has a suggested fix, it would be appreciated.
 

seanmcg182

New Member
Re: Eraser has stopped working.

mine's not saying "an internal error has occured" it's just giving me the same old "has stopped working".... but our issues might be related to each other...

There sure is a slow response time from the support people unfortunately... had to resort to wipefile for a bit while I wait...

Had to turn off Auto-Defrag though since Wipefile doesn't have an unused space function like Eraser...
 

seanmcg182

New Member
Re: Eraser has stopped working.

So, it's almost been a month... do the people who develop this software even look at the board?
 

garrett01

Administrator
Staff member
Re: Eraser has stopped working.

This looks like errors in .NET - have you ran windows update?

Can you try reinstalling .NET 4.0 and see what happens?
 

seanmcg182

New Member
Re: Eraser has stopped working.

Windows updates are up to date.
Windows 8 and 8.1 have .NET 4.0 integrated into the OS and it can not be uninstalled/reinstalled.
However, Microsoft has the Net Framework Repair Tool, which I just ran, and it found no issues.
 

seanmcg182

New Member
Re: Eraser has stopped working.

Well, now it's opening, which is already way better than before. I just erased a 1GB file with a 35x pass, and no errors. I scheduled an external drive wipe to happen tonight while I'm asleep. I will post tomorrow whether it says completed, or if it encountered an error.
 

seanmcg182

New Member
Re: Eraser has stopped working.

Problem Resolved. Thank you very much.
 
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