Mods- ive posted this in a few spots since im not sure where it goes..if you wouldnt mind, could you leave it up at least for a day or two in the multiple spots b4 you take them down, so that i can have the best chance, however remote, at having a solution...this is a devastating blow right now as the computer that has been crippled is the main one we use for our home office and losing it, especially now, has been a tremendous loss.
This is very difficult for me. First, thanks for what has always been a really great and such useful program. Unfortunately catastrophic destruction just occurred shortly after i downloaded the newly released 5.86 I knew i should have waited, but it seemed this was the version that weve been waiting for for some time, so i went ahead, uninstalled my prev version, dloaded 5.86, did a system restore, and then did a 1pass pseudorandom pass on only the recycle bin (definitely not the 2kb option that has caused so many problems in the past even though im sure it would be fine by now)
The recycle bin is indeed empty but unfortunately, many files on the rest of my comp are now inaccessible with messages like "wrong format for this program" etc when i go to open them..all types of files ....word, photoshop etc... these are work files i work with everyday that are now completely inaccessible. i ran nothing else during that period and i just see now that some others in the past have had the same problem and some were fixed by system restore.
So i go to system restore, go back to the point i saved, and even bigger catastrophe, i cant even log in since the mouse suddenly wont work! so i cant login...after 20 attempts at restarting including options in safe mode, i finally get one in safe mode that allows me to get into the computer where i am slowly backing up any files that arent corrupted. In this mode however i cannot access internet (im on our other non work computer now) and everything is slower and many programs wont work.
I guess i have learned my lesson and never trust a download again that just came out, but this wasnt a beta and i used system restore, but even then i just shouldnt ever trust. Anyway, its obvious this computer has now been destroyed and my only option is to buy a completely new computer but if ANYONE can think of anything to possibly help i would be so appreciative. The sheer amount of time and work lost by having to transfer what i can save and never recover the files ive lost is so overwhelming to me right now and so many other things in life are going so difficult right now like my wife who is having serious problems in her pregnancy with our first child that it just seems unbearable.
Once again, i dont want to seem unappreciative for a great program that has worked so well for us for years, and i hate to sound so depressing as i have here, but my wife and i both work only from home on the computer and losing the computer and the files while probably inevitable, is staggering to think about.
some quick points in case they're asked:
1) All i did in eraser is 1 pseudorandom pass of recycle bin, nothing else.
2) b4 i installed 5.86 i had to delete the old version 5.82 manually since it wasnt in add/remove menu..all i did was delete the folder..i know there are some dll's or whatever that are left, but would that actually cause the new version to go outside of the recycle bin, randomly select files (i cant find a pattern since not every file is affected) and modify them somehow?
3) Very important- All affected files show a modified date and time during the Eraser scan and now they are unusable, unopenable.
4) No other programs like Kaspersky antivirus or counterspy were scanning
5) Computer has had no problems and yet the system restore actually made things incredibly worse just by going back to the moments b4 the eraser 5.86 install, and even undoing the restore still cripples the system
6) The mouse can work in safe mode but no internet and many other programs wont work, (like our backup software, so we one by one are having to manually backup the files to our external drive)
Any help you all could offer would be appreciated... especially if you know anything about the following 3 things:
1) how to somehow make the affected files usable again
2) how to get on internet in safe mode (i did choose networking option)
3) why system restore to the point b4 installing eraser 5.86 would cripple the mouse making logging into the computer in anything except safe mode completely impossible.
thank you all who make this forum such a great resource completely on your own time as volunteers. Many many thanks for all your suggestions and advice i have benefited from in the past even if you are not able to help us here, you do an incredible service testing the program and constantly helping, on your own time, ridiculous people like me try to recover their sanity.
- Tony
This is very difficult for me. First, thanks for what has always been a really great and such useful program. Unfortunately catastrophic destruction just occurred shortly after i downloaded the newly released 5.86 I knew i should have waited, but it seemed this was the version that weve been waiting for for some time, so i went ahead, uninstalled my prev version, dloaded 5.86, did a system restore, and then did a 1pass pseudorandom pass on only the recycle bin (definitely not the 2kb option that has caused so many problems in the past even though im sure it would be fine by now)
The recycle bin is indeed empty but unfortunately, many files on the rest of my comp are now inaccessible with messages like "wrong format for this program" etc when i go to open them..all types of files ....word, photoshop etc... these are work files i work with everyday that are now completely inaccessible. i ran nothing else during that period and i just see now that some others in the past have had the same problem and some were fixed by system restore.
So i go to system restore, go back to the point i saved, and even bigger catastrophe, i cant even log in since the mouse suddenly wont work! so i cant login...after 20 attempts at restarting including options in safe mode, i finally get one in safe mode that allows me to get into the computer where i am slowly backing up any files that arent corrupted. In this mode however i cannot access internet (im on our other non work computer now) and everything is slower and many programs wont work.
I guess i have learned my lesson and never trust a download again that just came out, but this wasnt a beta and i used system restore, but even then i just shouldnt ever trust. Anyway, its obvious this computer has now been destroyed and my only option is to buy a completely new computer but if ANYONE can think of anything to possibly help i would be so appreciative. The sheer amount of time and work lost by having to transfer what i can save and never recover the files ive lost is so overwhelming to me right now and so many other things in life are going so difficult right now like my wife who is having serious problems in her pregnancy with our first child that it just seems unbearable.
Once again, i dont want to seem unappreciative for a great program that has worked so well for us for years, and i hate to sound so depressing as i have here, but my wife and i both work only from home on the computer and losing the computer and the files while probably inevitable, is staggering to think about.
some quick points in case they're asked:
1) All i did in eraser is 1 pseudorandom pass of recycle bin, nothing else.
2) b4 i installed 5.86 i had to delete the old version 5.82 manually since it wasnt in add/remove menu..all i did was delete the folder..i know there are some dll's or whatever that are left, but would that actually cause the new version to go outside of the recycle bin, randomly select files (i cant find a pattern since not every file is affected) and modify them somehow?
3) Very important- All affected files show a modified date and time during the Eraser scan and now they are unusable, unopenable.
4) No other programs like Kaspersky antivirus or counterspy were scanning
5) Computer has had no problems and yet the system restore actually made things incredibly worse just by going back to the moments b4 the eraser 5.86 install, and even undoing the restore still cripples the system
6) The mouse can work in safe mode but no internet and many other programs wont work, (like our backup software, so we one by one are having to manually backup the files to our external drive)
Any help you all could offer would be appreciated... especially if you know anything about the following 3 things:
1) how to somehow make the affected files usable again
2) how to get on internet in safe mode (i did choose networking option)
3) why system restore to the point b4 installing eraser 5.86 would cripple the mouse making logging into the computer in anything except safe mode completely impossible.
thank you all who make this forum such a great resource completely on your own time as volunteers. Many many thanks for all your suggestions and advice i have benefited from in the past even if you are not able to help us here, you do an incredible service testing the program and constantly helping, on your own time, ridiculous people like me try to recover their sanity.
- Tony
