Installing Version 5.8

[llclarknj]

I deleted V. 5.7 and attempted to install V 5.8. All went swimmingly
until the very last step, then the error message appeared:

RegCreateKeyEx failed: Code 5
Access is denied

Administrator status for install. SP Pro/SP2, all updates.

Can anyone help?

[By the way, I got the *same* error message when trying to
upgrade my old Spyware Doctor, V. 3.2.159!]

 

[Carver]

After you deleted 5.7 there is still a registry Key or folder left. Use a registry editor and search for Heidi and delete it. (In case you don't have one, type into run box on the start menu regedit and click OK) Then install 5.8

 

[llclarknj]

Thank you, Carver, for the suggestion. I'll try it and report back.
Would you care as a lark to make a similar suggestion regarding
my difficulties with Spyware Doctor? [grin]. It would *feel*
a likely source of difficulty with that program, too, no?

 

[garrett01]

This seems like registry permissions corruption. I do a backup and see if you can reapply permissions to those registery keys.

I assume you were logged in as administrator?

Garrett

 

[llclarknj]

Yes, Garrett, I signed on as administrator.

When I looked at the registry [with RegRun Platinum] there were
many entries that included "Heidi," including some from RoboForm
and some otherwise not identified. I'm puzzled about which ones
to eliminate. Any hints?

Regarding re-applying permissions, what do I backup? The entire
registry? Selected entries?

Sorry to be such a dumbbell about this.