EraseMySteve
New Member
I installed v5.84 with the install for 'All Users' option. When I tried to click the Eraser shortcut to open the program, I kept getting a 'Failed to restore preferences' error and then it would crash. I traced the problem to the permissions being set incorrectly (for me) on this registry key:
HKEY_CURRENT_USER\Software\Heidi Computers Ltd
This key wasn't allowing me to edit preferences because I wasn't "allowed". I even got this program on startup since by default the Scheduler is set to run. I had to right-click the folder of this key in the registry and check the 'Allow' boxes manually in order to fix it. This key (and a couple others in the registry, found from doing a Find for 'heidi' entries) don't get deleted upon uninstallation either. You may want to change that.
If I run the v5.84 installer and install it for 'Just me (the current user)', the program runs fine when I double-click. No manual editing of the registry is needed. No error messages.
Not sure if this is just a problem on my system or if it's a problem universally. Just wanted to report my difficulties. Great program otherwise.
- Steve
HKEY_CURRENT_USER\Software\Heidi Computers Ltd
This key wasn't allowing me to edit preferences because I wasn't "allowed". I even got this program on startup since by default the Scheduler is set to run. I had to right-click the folder of this key in the registry and check the 'Allow' boxes manually in order to fix it. This key (and a couple others in the registry, found from doing a Find for 'heidi' entries) don't get deleted upon uninstallation either. You may want to change that.
If I run the v5.84 installer and install it for 'Just me (the current user)', the program runs fine when I double-click. No manual editing of the registry is needed. No error messages.
Not sure if this is just a problem on my system or if it's a problem universally. Just wanted to report my difficulties. Great program otherwise.
- Steve
