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Re: can't install eraser 6.1 builds -Windows Installer Servi Still no ideas why Eraser 6.1 seems to be the only app / 64 bit app out of dozens I've installed that has a problem accessing the windows installer service? David, I think your idea about Eraser 5.8 & 6.1 using different installers...

Re: can't install eraser 6.1 builds -Windows Installer Servi EDIT: Just installed x64 ver of Eraser 5.8.8 again. It installed / runs perfectly. Installed it to non default path (as other vers) in D:\Program Files. During setup of 5.8, noticed it clearly said was installing core files for...

Re: can't install eraser 6.1 builds -Windows Installer Servi Thanks David. To be clear, it's looking for msiexec.exe? I find 2 exact copies of it - same date, ver, size, installed date - one in Win\system32 & one in win\sysWOW64. Both are v4.5. Windows or windows updater installed them...

In Vista x64, tried both 6.1.2276, 2278. Same err: "Windows Installer Service could not be accessed." Said, "can occur when running in safe mode or if windows installer not installed correctly." Not running in safe mode. Windows installer ver is 4.5 & seems to work fine for installing other...

Thank you. I also sent an email to Heidi's main contact address, but that's probably the wrong place for this. When you say, "I get emails for every ticket modified," I don't get the connection between you receiving emails (as developer & already signed up / registered on Trac) and me, trying...

Want to file trac tickets.

I'm having same problem as user in link below did - trac says an email has been sent so can verify my email address, but never receive it. I receive all bulk / junk mail, so that's not the issue. I clicked the "resend email verification" button - still no good. Used same user name & email...

Yes, there is. "What we havvve he-ah, is a FAIL-yuh to commun-e-cate." :D (from "Cool Hand Luke") That raises issue - Eraser's descriptive names, or what shows on the UI for certain tasks / operations may? need some "tweaking." To me, "scheduled task" (in Eraser) means, as the scheduling UI...

Hold on... I said once I disabled Kaspersky KIS 2011, during Eraser 6.07 installation, the option to browse for a non default installation location did * seem * to appear. I say "seem" because only repeated the process once - not an exhaustive trial. But, on MY system, when the custom...

What were they thinking? (sorry developer team -no offense):( Good to hear. But... if you have a pre-saved task opened, & now dragging new files to the UI, why would it assume you would NOT want to add it to that task list? IOW, giving option (in that instance) doesn't make sense. IMO, you...

For me, drag & drop (as Joel mentioned) only works for immediately erasing a file. If open / import a saved task w/ couple files added manually, close Eraser, reopen the saved task, I can not then drag / drop more file(s) to edit the task list (main screen that opens when "import" saved...

Thanks for your help. OK, well obviously something's wrong - for me, or no one would use v 6.07 if it acted the same for everyone. When I grab a file from explorer, it shows normal icon when dragging a file / folder. Once cursor gets onto Eraser Schedule window, the cursor turns to black...

Ok - installed on Vista x32 SP2 w/o security prgms running. All seemed to go well. Odd things I notice (or just don't get) - same things that caused me to ditch 6.07 months ago: 1. Help file mentions (VERY briefly) about dragging / dropping files - possibly to an unnamed / unsaved "on...

Problem was, there was no 'custom installation' option in the 1st install today on my laptop w/ Vista x32. In fact, it didn't present the license agreement. No, haven't been drinking :) Yes, I'm an experienced user :) Uninstalled remnants of 1st "flawed" installation, disabled Kaspersky FW /...

In Vista x64 SP2, I see no option during installation to change default install location from c:\... Is this correct? May be an error w/ my d/l copy, system, etc., but there was no typical "click to change installation path." If option to change locations isn't included in 6.07, what would be...

My 6.0.7.1893 install doesn't check "run as admin". I tried changing it through an admin acct, & it let me put a check in privilege level, then save. But when restarted Eraser, check wasn't there. Either way, drag n drop still didn't work. I could play w/ it, but... Were you talking about...

Thanks! Q-1: Did you install it in admin mode? I installed from std acct, but entered admin PW when prompted. Q-2: Which Vista x64 service pack do u have? I have SP2. I assume you mean when look at (one way) Programs>Eraser, then R click shortcut > Properties > : Under Properties screen...

No, I'm starting Eraser in "normal" mode in a std user acct. I don't tell it to run in admin mode. It may BE running in admin mode, but not because of anything I'm doing (AFAIK) other than when installed (uninstalled v5.x first), launched the install file w/ "Run As Administrator." 2nd...

Thanks. 6.0.7.1893 Not in my Vista x64 install. Even if add single file, in Eraser task list (edit task), whether added folder or single file, it shows ENTIRE path - which is truncated (can't see single file name) in the tiny UI screen. Why IS the task screen so small & no buttons to...

Did I miss a really OBVIOUS part of the help file, or do Eraser vers 6x no longer have drag & drop of folder / files from windows explorer? Least doesn't exist in Vista x64 SP2. Hope I'm wrong, because building new tasks w/ more than couple items is.... slooow. What was wrong w/ drag & drop...